FREQUENTLY ASKED QUESTIONS

  

ONLINE BACKGROUND

  

FREQUENTLY ASKED QUESTIONS

If  you cannot find an answer to your question, please email and we'll be  happy to respond. In the meantime, please review the below questions to  see if your answer can be found below:


  1. WHAT IS THE PURPOSE OF THIS SEARCH?
  2. WHAT IS AN ONLINE OR INTERNET PROFILE?
  3. WHAT TYPES OF INFORMATION CAN BE FOUND?
  4. THIS IS NOT A TEST. HOW MUCH INFORMATION WILL YOU FIND?
  5. I OPENED SEVERAL EMAIL ACCOUNTS BUT YOU DID NOT FIND THEM?
  6. YOU DID A GREAT JOB ON LOCATING MY PERSONAL DATA, CAN I RUN A SEARCH ON SOMEBODY ELSE?
  7. IS THIS AN AUTOMATED OR DATABASE SEARCH?
  8. IF I GIVE YOU A TELEPHONE NUMBER CAN YOU FIND THE OWNER'S NAME?
  9.  IF I GIVE YOU AN EMAIL ADDRESS CAN YOU FIND THE OWNER'S NAME?
  10.  ARE THE RESULTS OF YOUR RESEARCH GUARANTEED?
  11. CAN I USE THIS INFORMATION FOR PRE-EMPLOYMENT INVESTIGATIONS?
  12. CAN I USE THIS INFORMATION TO FIND WHAT AN EMPLOYER OR PROSPECTIVE EMPLOYER CAN FIND OUT ABOUT ME?
  13. DO YOU FIND POSTS I MADE ON FACEBOOK?
  14. DO YOU FIND POSTS AND DATA I POSTED ON OTHER PLACES ON THE INTERNET?
  15. CAN I FIND THE SAME INFORMATION ABOUT MYSELF ON THE INTERNET?
  16. IS THIS A PUBLIC RECORDS SEARCH
  17. I CAN FIND THE SAME INFORMATION ON GOOGLE. WHY DO I NEED TO PAY YOU TO FIND IT?
  18. WHY AM I REDIRECTED TO ANOTHER LOCATION AFTER I SUBMIT AN ORDER FORM?
  19. DO I NEED A PAYPAL ACCOUNT TO PAY FOR THIS SERVICE?
  20. IS HUGHES INVESTIGATION SAFE?
  21. IS THE INFORMATION I SUBMIT ON HUGHES INVESTIGATION SAFE?
  22. HOW IS THE REPORT PREPARED AND DELIVERED?
  23. I HAVE A CELL OR LANDLINE PHONE NUMBER BUT YOU DID NOT FIND IT?
  24. MY NAME IS JOHN SMITH. CAN I ASSUME THAT PEOPLE WON'T BE ABLE TO PIN ANYTHING SPECIFIC ON ME?
  25. HOW CAN HUGHES INVESTIGATION OFFER THIS SERVICE SO CHEAP?
  26. MY POSTS WERE NOT FOUND ON AN INTERNET OR VBULLETIN MESSAGE BOARD. WHY NOT?
  27. HEY, MY ORDER WAS CANCELLED
  28. CAN I GET A REFUND?
  29. DO YOU STORE CREDIT CARD DATA?
  30. WHY AM I REDIRECTED TO ANOTHER LOCATION AFTER I SUBMIT AN ORDER FORM?

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  1. WHAT IS THE PURPOSE OF THIS SEARCH?
    The  purpose of our service is simple - to find what an employer or future  employer, school administration, collection agency, law enforcement or  other government agency, lawyer, or private investigator can find about  you using online or Internet resources. If you have ever asked yourself  "I wonder what can be found about me on the Internet,", then this search  is for you.

  2. WHAT IS AN ONLINE OR INTERNET PROFILE?
    It is a collection of information, both positive and negative, found on the Internet about you.

  3. WHAT TYPES OF INFORMATION CAN BE FOUND?
    *** See below
  4. THIS IS NOT A TEST. HOW MUCH INFORMATION WILL YOU FIND?
    That's a tough one to answer as it varies so much from one individual  to the next. If we are unable to find any Internet data, or only a  limited amount of information, then good for you! You have little to  worry about if somebody was to research your Internet profile.

  5. I OPENED SEVERAL EMAIL ACCOUNTS BUT YOU DID NOT FIND THEM?
    Usually  that's an indication the email accounts were registered with no name, a  fake name, and/or no other real identifying, personal information.  Those types of accounts cannot be readily found. If you are trying to  maintain a low profile, then congrats, it's working!

  6. YOU DID A GREAT JOB ON LOCATING MY PERSONAL DATA, CAN I RUN A SEARCH ON SOMEBODY ELSE?
    Sorry. No. This research is conducted on you only.

  7. IS THIS AN AUTOMATED OR DATABASE SEARCH?
    No.  Each project is researched by a real investigator right here in the  United States, and even the results reports are hand-crafted.

  8. IF I GIVE YOU A TELEPHONE NUMBER CAN YOU FIND THE OWNER'S NAME?
    No. This research is conducted only on phone numbers owned by you.

  9. IF I GIVE YOU AN EMAIL ADDRESS CAN YOU FIND THE OWNER'S NAME?
    No. This research is conducted only on email addresses owned by you.

  10. ARE THE RESULTS OF YOUR RESEARCH GUARANTEED?
    Yes and No. We cannot guarantee we'll find any data or information  about you; or that you will be happy with the results. However, that  does not mean we did not perform our service and fulfill our obligation  to you. We guarantee that we performed the search. We guarantee the  results we find are accurate to the extent they existed on the date and  time we found them. We cannot guarantee the accuracy of the information  found on the Internet – nobody can.

  11. CAN I USE THIS INFORMATION FOR PRE-EMPLOYMENT INVESTIGATIONS?
    No. Our research is limited to your own profile. Our research is not intended as a pre-emplyment screening service.

  12. CAN I USE THIS INFORMATION TO FIND WHAT AN EMPLOYER OR PROSPECTIVE EMPLOYER CAN FIND OUT ABOUT ME?
    Yes, this is one of the primary reasons we created this service.

  13. DO YOU FIND POSTS I MADE ON FACEBOOK?
    No,  that is not the goal of our research. It is your account and you should  have enough common sense to know the difference between appropriate and  inappropriate comments, links, pictures and posts.

  14. DO YOU FIND POSTS AND DATA I POSTED ON OTHER PLACES ON THE INTERNET?
    Yes.  We find references to other places on the Internet where you have made  comments or posted identifying information about yourself, under both  your real name, and of applicable, under any other usernames we find  which can be associated with you.

  15. CAN I FIND THE SAME INFORMATION ABOUT MYSELF ON THE INTERNET?
    Possibly.  But that's not the point. The goal of our research is to demonstrate  the information which can be found by third-parties such as us. Your  knowledge gives you insight to information third-parties would not have  access to; and therefore, your own research would not be representative  of a real-world search by a third-party.

  16. IS THIS A PUBLIC RECORDS SEARCH
    No.  While references or links to public information records may appear, our  research is not meant to uncover or identify this type of information

  17. I CAN FIND THE SAME INFORMATION ON GOOGLE. WHY DO I NEED TO PAY YOU TO FIND IT?
    Three  reasons. Reason One: We are experts at Internet research. We find  information fast and report the results in a concise, easy to use  format. Searching the Internet on your own will take you hours upon  hours to complete, let alone organize into an understandable fashion.  Reason Two: We reiterate our answer to Question 14 above. Reason Three:  We search as a neutral 3rd party not personally familar with you.  Searching yourself is biased since obbviously you know know the email  addresses and usernames you use, and where you use them.

  18. WHY AM I REDIRECTED TO ANOTHER LOCATION AFTER I SUBMIT AN ORDER FORM?
    We  use a third party SECURE forms provider named JotForm. We use this  company because they are able to provide a trusted, secure ordering  process.

  19. DO I NEED A PAYPAL ACCOUNT TO PAY FOR THIS SERVICE?
    No, you can pay with any major credit card.

  20. IS HUGHES INVESTIGATION SAFE?
    Yes.  In fact our site is Certified Malware Free by SiteLock. Every night,  SiteLock site scanner scans our website and ensures the site is free  from more than 3,000 vulnerabilities including malware, spyware, back  doors, SQL injection opportunities and cross-site scripting (XSS) holes.

  21. IS THE INFORMATION I SUBMIT ON HUGHES INVESTIGATION SAFE?
    Yes.  For the data itself we use Formstack to process our order forms. All  form data is secured on JotForm's severs using 256-bit SSl data  encryption. In addition, we are a small company and do not disclose,  rent or sell the information you provide to us. Our company, Hughes  investigation, has been trusted with private data and secrets since  1930.

  22. HOW IS THE REPORT PREPARED AND DELIVERED?
    We  prepare a PDF report which contains a summary of the identifying  information found and used for the search, and links to the information  found on the Internet. The PDF report is emailed to you within two  business days.

  23. I HAVE A CELL OR LANDLINE PHONE NUMBER BUT YOU DID NOT FIND IT?
    Phone  number information is retuned by either owner name or reference. If no  results appeared then the phone number has most likely been ported or  another person is the responsible party for the account. Keep in mind it  is not our intent to identify whether or not a phone number belongs to  you. We look for references to numbers so we can search the Internet  with an additional search method and tool.

  24. MY NAME IS JOHN SMITH. CAN I ASSUME THAT PEOPLE WON'T BE ABLE TO PIN ANYTHING SPECIFIC ON ME?
    Actually  no. While your given name may be a common one; your email, screen names  and phone numbers pinpoint you as a unique individual. A skilled  investigator can separate you from the crowd and differentiate your  online persona from those of the thousands of other people who share  your common name.

  25. HOW CAN HUGHES INVESTIGATION OFFER THIS SERVICE SO CHEAP?
    We've  researched thousands upon thousands of internet cases; it's what we do.  We have compiled , refined and tailored our research tools so that we  can accurately search information in an efficient manner.

  26. MY POSTS WERE NOT FOUND ON AN INTERNET OR VBULLETIN MESSAGE BOARD. WHY NOT?
    Not  all message boards or Internet forums allow webcrawlers to index their  forums. If you're worried about your anonymity, then that's a good  thing!

  27. HEY, MY ORDER WAS CANCELLED
    Orders  are normally only cancelled for two reasons; 1)You did not provide us  with enough identifying information to perform a search; please  re-submit another order with the requisite identifying information that  we ask for. Your first payment will be refunded. 2)We could not verify  you are the person you claim to be, or we believe you are submitting  fake information or information to search on another person, which is a  violation of our Terms and Conditions. Unless you provide us with a  detailed answer, your payment will not be refunded. Please call us at  (877) 868-1070 to discuss or fix an order. Please also review our Terms  and Conditions and Certifications.

  28. CAN I GET A REFUND?
    We  consider each refund request on an individual basis. Please keep in  mind the primary purpose and goal of our service is to to show you the  online information which can be found about you. If little to no  information was found, it does not mean we did not perform the  investigation. Rather, it means you maintain a low Internet profile,  which is a good thing! Please send any refund requests to -- insert here  --. Be sure to include your name so we can identify the investigation.

  29. DO YOU STORE CREDIT CARD DATA?
    No.  In fact, we don't even know what type of payment data you submit. When  you place an order, all credit card data is sent to PayPal. We do not  get the payment details for the transaction, other than it was "paid."

*** Information that can be found on a social social media investigation:


  • Accounts  found by email address (including hidden and forgotten email addresses)  on social networking sites like Facebook, Google+ and LinkedIn
  • Accounts found by name on the most popular social networking sites like Facebook, Google+ and LinkedIn.
  • Posts on hobby and enthusiasts Internet message boards (vBulletin etc)
  • Old or discontinued phone numbers.
  • Posts on personal blogs like those hosted on Blogger and WordPress.
  • Resumes on various career or employment sites
  • Posts on cultural blogs like Huffington Post, TMZ and Mashable
  • Classified ads on sites like Hotfrog, Claz.org, Backpage and Oodle.
  • Current or Past Academic Qualifications/Representations.
  • Posts on news and business blogs like CNN, Drudge Report, MSNBC and your local newspaper or t.v. stations.
  • Political campaign contributions.
  • References and data which associates you with your current or past cell number(s).
  • Videos on YouTube, Vimeo and other video hosting sites.
  • References and comments or data which associates you with past employers.
  • Posts on social blogs like Windows Live and Twitter.
  • Ads posted on Internet dating sites.
  • Cached references to ads placed on Craigslist.
  • Username registrations, classified ads on eBay.
  • Accounts found on photo hosting sites like Flickr, Instagram, Photobucket and Twitpic etc.
  • Posts about past job performance.
  • Forum posts on Craigslist .
  • Ads posted on adult classifieds.
  • References to public database resources (such as civil filings, bankruptcies, tax liens, defualt notices, criminal filings etc).
  • References and date which associates you with your current or past residence addresses.
  • News articles from a variety of local and national news and newspaper sites.
  • Petitions you might have signed - both online and offline.


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