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How-To Block Phone Calls Or Text Messages – Use The #STOP Method


User Information - Harassment



How-To Block Phone Calls Or Text Messages – Use The #STOP Method


To block someone from text messaging or calling you, simply reply to a message that you received from them (or compose a new text message to them) with #STOP. Ensure that you include the hash (#) symbol followed by STOP, typed in all capital letters. Do not include any spaces or other words in the message.


This will prevent the person from sending you any further messages, whether you're a TextNow user blocking a non-TextNow phone number/email address, or someone who isn't using TextNow blocking messages/calls from a TextNow user. Please allow 10-20 minutes for the block to take effect.

Note: Under no circumstances can support provide details from a user's account. Subscriber information can only be given to a law enforcement officer who has provided a court signed subpoena to us.



User Information - Harassment


In cases of abuse and harassment, it would be beneficial for you to get law enforcement involved.


To release any kind of user information on our end, we require an official court signed subpoena.


Please know that if you are being harassed by someone, you can send a message with #STOP to block the user from contacting you. This works from standard issue cellular numbers, and TextNow numbers.


We apologize for any inconvenience this may have caused you.


If necessary, you may submit a ticket using the "Submit a Ticket" button:


Please be sure to include the following:


    The number you are being contacted on

    The number which is contacting you

    The times and dates of the messages


Have more questions? Submit a request







TextNow provides instructions on how to block phone calls or texts, and they also provide a Submit Request form for Harassment.


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